Privacy Policy

EQCell Co., Ltd. (hereinafter referred to as the "Company") values the protection of users' personal information and complies with the Personal Information Protection Act.
This Privacy Policy guides the handling of personal information collected through the Company’s website during customer inquiries, partner requests, and complaint submissions.


1. Purpose of Personal Information Processing
   The Company processes personal information to handle customer inquiries, partner requests, complaints, and related communications submitted via the website.


2. Items of Personal Information Processed
   - Mandatory: Name, contact details (phone number, email address), inquiry content
   - Optional: Other information provided by the submitter (attachments, etc.)


3. Retention and Use Period
   - The Company destroys personal information without delay after achieving the processing purpose. However, retention may be required for certain periods according to relevant laws.
   - Electronic files of personal data are securely deleted in an unrecoverable manner.


4. Delegation of Personal Information Processing
   The Company may delegate the processing of personal information to external specialists for customer inquiry handling, currently entrusting:
   - Website hosting and server management company
   - Services include server management, data backup, and security maintenance
   - Delegated personal information: name, contact, email, inquiry details
   - Delegation duration: until contract termination or information destruction
     Other tasks (customer response, data management, marketing) are performed directly by the Company without delegation.
     Regular audits ensure safe processing by subcontractors, and changes to delegation are promptly notified on the website.


5. Provision to Third Parties
   The Company does not provide personal information to external parties, except when required by law or with user consent.


6. User Rights and Exercising Methods
   Users can request access, correction, deletion, or suspension of processing of their personal information anytime.
   Requests can be made in writing, phone, or email, and identity verification via ID may be required.


7. Automatic Collection Devices and Refusal
   The Company does not use cookies or other automatic collection devices but will notify users on the website if adopted.


8. Personal Information Protection Officer
   - Officer: Director Sang-Yeon Bong
   - Contact: +82-31-299-3888
   - Department: HR and General Affairs


9. Personal Information Security Measures
   The Company implements technical and managerial measures to prevent loss, theft, or leakage of personal information.


10. Changes to Privacy Policy
   This policy may change according to laws or Company rules, with changes notified on the homepage.


EQCell Co., Ltd. (hereinafter “Company”) considers the protection of personal information of users important and complies with the Personal Information Protection Act. This Personal Information Processing Policy guides the handling of personal information collected during customer inquiries, partner requests, and complaint submissions through the Company homepage.